Question 1

What exactly is MeriDesk?

Accepted Answer

MeriDesk is an all-in-one platform for study libraries and coworking spaces. It handles seat and slot booking, student management, UPI payments, QR attendance, notifications, and owner analytics — all from a single dashboard.

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Question 2

Do students need to download an app?

Accepted Answer

Students can book seats, pay, and check in through a fast mobile experience. Owners and staff manage everything from the MeriDesk dashboard, with real-time updates across every device.

Question 3

How do payments work?

Accepted Answer

MeriDesk accepts UPI payments through PhonePe and automatically reconciles them against bookings and dues, including grace-period tracking — so your collections stay clean without manual entry.

Question 4

Can I manage more than one branch?

Accepted Answer

Yes. Run a single space or many from one account, with per-library roles for owners, admins, and managers, plus consolidated reporting across branches.

Question 5

Is my data secure?

Accepted Answer

Security is built in. MeriDesk uses JWT authentication, library-scoped role permissions, and audited payment flows. Your operational and financial data is isolated per account and protected in transit.

Question 6

How long does it take to get started?

Accepted Answer

Most spaces are live within a day. You add your library, map seats and pricing, invite your team, and start accepting bookings — our team helps you every step of the way over WhatsApp and email.

Question 7

What does attendance look like for staff?

Accepted Answer

Students check in and out by scanning a secure QR token. Occupancy updates live, auto-checkout closes forgotten sessions, and staff get alerts for exceptions — no manual registers.

Question 8

How do I get support?

Accepted Answer

Reach us any time on WhatsApp or by email. Our support team is available Monday to Saturday, 9:00 AM to 8:00 PM IST, and we typically respond within a few hours.

Frequently asked questions